Shipping policy

Our Shipping & Delivery Policy provides important information about how NeatPet processes and delivers customer orders. It explains our order processing procedures, estimated processing times, available shipping methods, shipping costs, estimated delivery timeframes, and the areas we currently serve.

Delivery estimates may vary depending on your location, shipping method, product availability, weekends, public holidays, carrier delays, weather conditions, customs procedures, and other circumstances outside our control. Once your order has been shipped, tracking information may be provided where available so you can monitor its progress.

This policy also explains what to do if an order is delayed, tracking information has not updated, an item arrives damaged, an order appears to have been delivered but cannot be located, or you receive an incorrect shipment. Please review the complete policy before placing an order so you understand the applicable shipping and delivery conditions.