Refund policy

At NeatPet, we want you to feel confident when shopping for your pet's needs. Our Refund & Return Policy explains the circumstances under which products may be returned, exchanged, or refunded and provides important information about the requirements and process for making a request.

This policy covers return eligibility, applicable return periods, product condition requirements, items that may not qualify for returns, defective or damaged products, incorrect orders, exchanges, refund processing, and any applicable return shipping responsibilities. Certain products may have specific return requirements based on their nature, condition, or applicable laws.

If you believe you have received an incorrect, damaged, defective, or otherwise unsuitable item, we encourage you to contact our customer support team as soon as possible with your order information and relevant details so we can review the situation and determine the appropriate resolution.